Usability Testing Services – Forensic UX Insights
We deploy advanced telemetry to map user intent against reality. Our **Usability Testing Services** combine heatmaps and session replays to expose conversion killers and validate interface logic.
Available Worldwide
Stop hallucinating user behavior and start seeing the cold, hard truth with forensic precision.
Turnaround
Quality Spec
Rights
DELIVERABLES
1x Comprehensive Usability Report (PDF)
5x Page-Specific Heatmap Exports (Click, Move, Scroll)
10x Annotated Session Replay Clips (Key Friction Points)
1x Prioritized Issue Matrix (Severity: Critical/Major/Minor)
1x Form Abandonment Analysis
3x Data-Backed A/B Testing Hypotheses
SCOPE: INCLUSIONS & EXCLUSIONS
Included
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Setup/Configuration of Heatmap Tools (Hotjar/Clarity)
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Analysis of 5 Key URL Endpoints
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Desktop vs. Mobile Behavior Comparison
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Rage Click & Dead Click Identification
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Scroll Depth & Fold Analysis
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Navigation Flow Validation
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Form Field Drop-off Analytics
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Accessibility "Red Flag" Spot-Check
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Support: 7-Day Bug Fix Period (Report Clarifications)
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QC: 20-Point daWorld Technical Audit (Data Integrity & Link Safety)
Excluded
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Recruiting Live Participants for Interviews
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Implementation of Code Fixes
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Moderated Live Testing Sessions
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Purchase of 3rd Party Tool Subscriptions
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Backend Performance/Server Load Testing
REQUIREMENTS TO START
To ensure a smooth start to your project, we require the following items immediately after checkout:
- 1 The Brief: Automated intake form completion
- 2 Access to Analytics Tools (or permission to install snippets)
- 3 List of 5 Target URLs to Audit
- 4 Primary Conversion Goal Definition (KPIs)
- 5 Recruiting Live Participants for Interviews Existing User Personas (Optional)
Frequently Asked Questions
Q: Do I need traffic for this to work?
Yes. For heatmap analysis, we need a minimum of 1,000 visitors per page. If pre-launch, we recommend our "Heuristic Evaluation" service instead.
Which tools do you use?
We primarily utilize Microsoft Clarity, Hotjar, or CrazyEgg, depending on your current stack.
Is this a security risk?
No. We use standard, GDPR-compliant tracking scripts that anonymize PII (Personally Identifiable Information).
Will this slow down my site?
We use asynchronous loading scripts designed to have negligible impact on load times.
Can you fix the issues you find?
This service is for diagnosis. For the cure, please add our "UI/UX Design Sprint" to your cart.
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